Give every patient the care they deserve — empathetic, accurate, available 24/7
Our custom AI-powered assistants work around the clock, so your medical or allied health practice never misses a booking, a question, or a moment that matters.
The hidden cost of a busy, caring practice
You got into healthcare to help people — not to manage missed calls, unanswered questions, and empty appointment slots. Being so busy is costing you far more than you realise.
Calls going unanswered
A patient calls with a concern and gets no answer. They don't just move on — they worry. And often, they book with someone else. Every missed call is both a lost patient and a missed opportunity to provide the care they needed.
No-shows & last-minute cancellations
An empty appointment slot is pure lost revenue — but it's also a patient who didn't receive the care they needed. Without automated reminders, medical and allied health practices see no-show rates of 15–25% or worse.
After-hours questions left unanswered
Patients don't stop worrying when your clinic closes. They search for answers on a Sunday, or lie awake with questions about an upcoming procedure. Without a way to respond, that anxiety grows — and so does the risk they look elsewhere.
Language barriers limiting care
Australia's patient population is beautifully diverse. But when patients can't easily communicate in their first language, they disengage, misunderstand, or simply don't come back. Your practice deserves to reach every patient — in the language they're most comfortable in.
AI doesn't replace your staff — it frees them!
Your team came into healthcare to care for people — not to spend their days on hold, chasing reminders, and fielding repetitive calls. Let AI handle the routine so they can focus on what truly matters: your patients.
What changes for your team
There's a persistent fear that AI means job losses. The research tells a different story. AI rarely eliminates entire roles — it restructures tasks, removing the repetitive and time-consuming work so your people can focus on the higher-value, more rewarding parts of their job.
For your receptionist, that means fewer interruptions and more time genuinely helping patients. For your practitioners, it means no more stress about missed calls between appointments. For you as a practice owner, it means a team that's less stressed, more capable, and more engaged.
Proactive AI isn't about doing less with fewer people. It's about doing more — with the same great team you already have!
Why your response time is costing you bookings
The research is unambiguous: how fast you respond to an enquiry is just as important as whether you respond at all.
Four AI tools that fill your calendar & care for your patients
Designed specifically for medical and allied health practices — custom automations that keep patients informed, supported, and coming back for the care they need.
SMS Automations
A custom intelligent SMS automation that responds to new enquiries within seconds, qualifies leads, sends appointment reminders, and handles follow-ups — day or night.
- Instant replies to website enquiries & missed calls
- Automated appointment confirmations & reminders
- Personalised follow-ups to reduce no-shows
- Works for GPs, physios, dentists, allied health & more
AI Voice Automations
A natural-sounding Australian voice automation that answers calls when your team can't — whether that's after hours, during a packed clinic day, or when every line is busy. It picks up before the caller gives up and rings someone else.
- Answers overflow calls during busy daytime hours
- Kicks in after 3–5 rings so no one is left waiting
- Captures patient or customer details accurately
- Books or redirects calls based on urgency
- Sounds professional, not robotic
Custom Patient Care Companions
Between appointments, patients often carry unanswered questions — and those concerns don't wait for business hours. Our custom AI voice assistant is available 24/7 to answer patient questions using answers you provide it.
- Strictly accurate — only your approved answers, every time
- Plain language — jargon-free so patients understand easily
- Shows genuine empathy — patients ask as many questions as needed
- Multilingual — fluent in multiple languages
- Realistic Australian accents — natural, not robotic
Patient database reactivation
Your existing patient database is one of your most valuable and underused assets. It's full of people who already trust you — many of whom are overdue for care they don't yet know they need. AI-powered reactivation puts preventative health at the centre of your practice, reaching out to patients before small issues become serious ones.
- Proactive recall for overdue check-ups, health screenings & preventative reviews
- Chronic condition management reminders — keeping patients on track between visits
- Personalised outreach based on appointment history & individual care needs
- Annual review & follow-up prompts so no patient falls through the cracks
- Automated SMS or voice contact — no manual effort from your team
- Vaccination, screening & preventative care reminders tailored to your practice
Don't lose callers during your busiest moments
Most businesses think missed calls are an after-hours problem — but the reality is that daytime call overflow is just as costly. When your receptionist is already on the phone, or the clinic is at full capacity, calls ring out and the caller moves on. Proactive AI's voice automation steps in exactly at that moment, answers professionally, captures every detail, and keeps the booking in your court — not your competitor's.
From sign-up to go-live in just a few weeks
No technical headaches. No lengthy onboarding. Paul handles everything from setup to go-live.
Free discovery call
We spend 20 minutes understanding your practice, your current booking process, and where the biggest revenue leaks are hiding. No obligation whatsoever.
Custom build & setup
Paul configures your custom AI tools specifically for your business — your brand voice, your services, your calendar system. We integrate with the software you already use.
Go live & watch it work
Your AI goes live and starts capturing bookings immediately. We monitor performance and fine-tune the system over the first 30 days to maximise your results.
Free CRM included
We provide free CRM (Customer Relationship Manager) software with every setup — complete with a built-in calendar to organise your work and upcoming appointments, including dedicated time to quote jobs and follow up with clients. Everything in one place, from first contact to completed job.
How we keep your business always available
Three integrated systems working around the clock — so your patients and customers are always taken care of, no matter the time.
24/7 AI phone assistants
Your AI assistants answer every call professionally, books appointments directly into your calendar, and handle emergency triage — even at 2am on a Sunday!
- Answers calls in your business voice and style
- Books appointments automatically
- Handles emergency vs routine classification
- Takes detailed messages and job requirements
- Sends you instant notifications for urgencies
Smart appointment booking
No more phone tag. Customers can book appointments instantly through your website, social media, or by calling your AI assistant.
- Real-time calendar integration
- Automatic appointment confirmations
- SMS reminders to reduce no-shows
- Online booking widget for your website
- Waitlist management for cancellations
Lead capture & follow-up
Every enquiry gets captured, every quote request gets followed up, and every potential customer gets the attention they deserve.
- Automatic lead scoring and prioritisation
- Follow-up sequences for quotes
- Customer review automation
- Referral tracking and rewards
- Detailed analytics and reporting
The numbers speak for themselves
Healthcare is about people — but a practice that can't sustain itself financially can't keep serving them. Most Proactive AI clients see the annual AI fees pay for themselves within the first three months — after that, it's pure capacity recovered for the patients who need you most.
🏆 It is your professional edge against your competition!
Being unable to answer the phone or respond by SMS gives your customers — and potential customers — the sense that you're not able to manage your workload, and possibly not as professional as they expect.
Notice how calls come in waves — at their lunch break, or right when your clinic is at its busiest?! That's not a coincidence, and it's not your fault. It's just the reality of running a busy medical or allied health practice.
AI automations assist you by releasing this pressure — so you can provide a professional, responsive service to every customer, no matter when they reach out.
💰 Your ROI Timeline
Typical results our medical and allied health clients experience after going live with Proactive AI.
Responsible AI — Built on Australia's 8 AI Ethics Principles*
Proactive AI designs every solution in alignment with the Australian Government's 8 AI Ethics Principles. That means the automation working for your business is built to be safe, secure, and reliable — not just effective. You can trust that AI is being applied responsibly on your behalf and on behalf of your patients and customers.
* Australia's 8 AI Ethics Principles are published by the Australian Government Department of Industry, Science and Resources. Full details available at industry.gov.au.
Meet Paul Dorotich CPA — Your Local AI Automation Specialist
30+ years working within industry, Construction & Manufacturing — I've been where you are
I'm not a tech company selling AI to healthcare providers. I'm someone who spent more than three decades working inside industry as a company accountant making business systems work more efficiently and productively. The front-end operations are often great, the back-end operations are often less than ideal — sometimes an anchor on the business.
I built this solution because I understand your challenges from the inside. This isn't about selling you technology — it's about giving you the tool I see that you need!
I'm not just your tech provider. I'm someone who genuinely gets it, and I'm here to make sure you never miss another customer opportunity.
Let's fill your calendar — starting this week!
Your patients deserve a practice that's always there for them. Book a free 20-minute call with Paul and we'll show you exactly how a custom Proactive AI solution can make that happen — with no obligation to proceed.
Book your free demo call →